jea77 Privacy Policy

Your Privacy at a Glance

The cards below summarise the most important aspects of how jea77 handles your personal data. Full detail for each point is set out in the numbered sections that follow.

1. Introduction

jea77 ("we", "us", "our") is committed to protecting and respecting the privacy of all players who use the jea77 Platform accessible at jea77.app. This Privacy Policy sets out the basis on which any personal data we collect from players, or that players provide to us, will be processed by us. Please read this Policy carefully to understand our practices regarding your personal data and how we treat it.

This Policy applies to all users of the jea77 Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By registering an account or using any feature of the Platform, you confirm that you have read, understood, and agree to the data practices described in this Policy.

2. Data Controller

For the purposes of applicable data protection law, jea77 acts as the data controller in respect of personal data collected through the Platform. This means that jea77 determines the purposes and means by which personal data is processed. As data controller, jea77 is responsible for ensuring that personal data is handled in a manner consistent with this Privacy Policy and applicable law.

If you have any questions about how your data is processed, or wish to exercise any of your data rights, please contact us at [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week.

3. Information We Collect

jea77 collects personal data in the following categories. The table below sets out what data is collected and the primary reason for collecting it.

4. How We Use Your Data

jea77 uses the personal data described in Section 3 for the following purposes. We process only the minimum data necessary for each stated purpose and do not use your personal data for any purpose not described in this Policy.

• To register and maintain your jea77 account, including processing your initial registration, verifying your identity via KYC, and managing ongoing account security.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other approved payment methods, and to detect and prevent payment fraud.
• To fulfil our responsible gaming obligations, including monitoring gaming activity for signs of problem gambling, enforcing deposit limits and cooling-off periods, and processing self-exclusion requests.
• To respond to support queries, resolve disputes, and communicate with you about your account, including sending account-status notifications, security alerts, and important policy updates.
• To comply with legal, regulatory, and anti-money laundering obligations, including sharing data with competent authorities where required by applicable law.
• To improve and personalise the Platform, including analysing aggregated usage data to enhance game selection, platform performance, and the overall player experience for Bangladesh users.

5. Legal Basis for Processing

jea77 processes your personal data on the following legal bases. At least one legal basis applies to each processing activity described in this Policy.

• Contractual necessity: processing required to perform the contract between jea77 and the player (account registration, deposit and withdrawal processing, game delivery, and support).
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC, AML, age verification, and responsible gaming requirements.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your data-protection rights.
• Consent: where you have opted in to receive promotional communications from jea77, including notifications about bonuses, seasonal promotions (Eid, Pohela Boishakh, BPL), and platform updates. You may withdraw consent at any time via your account settings or by contacting support.

6. Payment Data and Financial Information

jea77 processes financial data solely for the purpose of facilitating player deposits and withdrawals and for meeting AML and KYC compliance requirements. Accepted payment methods for Bangladesh players include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The specific payment details collected (wallet number, bank account number) are used only to process the transaction requested and to verify ownership of the payment method under KYC.

jea77 does not store full card numbers or CVV codes on its own servers. Card payment data is processed and tokenised directly by our PCI-DSS compliant payment processing partners. jea77 retains only a masked reference (e.g., last four digits) sufficient for transaction identification purposes.

7. Cookies and Tracking Technologies

jea77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve the overall user experience. Cookies are small text files placed on your device when you access the Platform. The following categories of cookies are used.

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your account preferences, language settings, and display choices so that you do not need to reconfigure them on each visit.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and interact with the Platform. This data helps jea77 improve page performance, game discovery, and overall usability for Bangladesh users.
• Security cookies: used to detect and prevent fraudulent login attempts, unusual session activity, and bot traffic. These cookies form part of jea77's fraud detection and account protection systems.

You can control and manage cookies through your browser settings. Please note that disabling cookies other than essential cookies may affect the functionality of some Platform features. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Sharing Your Personal Data

jea77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary.

• Payment processors and financial partners: bKash, Nagad, Rocket, and other payment service providers receive the payment data necessary to process your deposit or withdrawal transaction. These providers are contractually bound to process your data only for the specified transaction purpose.
• Game providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and other certified game providers may receive a session token and anonymised player ID to authenticate your game session. Full personal identity data is not passed to game providers.
• Legal and regulatory authorities: jea77 will disclose personal data to competent authorities (including law enforcement agencies and financial regulators) where required to do so by applicable law, court order, or binding regulatory direction.
• Fraud prevention and security partners: anonymised or pseudonymised technical data (IP address, device fingerprint) may be shared with fraud prevention service providers for the purpose of detecting and blocking fraudulent activity directed at the Platform or its players.

All third parties with whom jea77 shares personal data are required, by contract or by law, to maintain appropriate technical and organisational security measures and to process shared data only for the specified purpose. jea77 does not authorise any third party to use your personal data for their own independent marketing, profiling, or commercial purposes.

9. Data Retention

jea77 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or for such longer period as is required by applicable law. Active player accounts are retained for the duration of the account relationship. Following account closure, jea77 retains player identity, financial transaction, and gaming activity data for a minimum of five (5) years to satisfy AML record-keeping obligations and to support any regulatory or legal investigation that may arise.

Where personal data is no longer required, jea77 takes reasonable steps to securely delete or anonymise it so that it can no longer be associated with an individual player. Marketing preference data is deleted promptly upon withdrawal of consent.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data that jea77 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered account email address and a clear description of your request.

• Right of access: you may request a copy of the personal data that jea77 holds about you. We will respond to access requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Please note that some data fields (such as your registered name) may require re-verification before they can be amended.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that jea77 may be required by law to retain certain data (such as financial transaction records) even after an account closure request.
• Right to restriction: you may request that jea77 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where it is based on jea77's legitimate interests. Where you object to processing for direct marketing purposes, jea77 will cease such processing immediately.

jea77 will respond to all data rights requests within a reasonable period. We may need to verify your identity before processing a request, to ensure that personal data is not disclosed to an unauthorised person. Where a request is refused, jea77 will provide written reasons.

11. Data Security

jea77 implements appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Security measures in place include SSL/TLS encryption for all data in transit, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of Platform infrastructure, and secure deletion procedures for data that is no longer required.

While jea77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jea77 will take appropriate steps to contain the breach, assess its impact, and notify affected players without undue delay where required by applicable law.

12. Minors and Age Restriction

jea77 is strictly for adults aged 21 and above. jea77 does not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register an account or use the Platform. If jea77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate age verification, jea77 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account on jea77, please contact us immediately at [email protected].

13. Third-Party Links and Services

The jea77 Platform integrates with third-party game providers and payment processors as part of its core service delivery. While jea77 takes care in selecting service partners who operate to high data-security standards, jea77 is not responsible for the privacy practices of those third parties. Each game provider and payment processor operates under its own privacy policy. Players who wish to understand how those providers handle personal data should refer to the respective provider's privacy documentation directly. jea77 does not include links to unrelated external websites and is not responsible for the content or privacy practices of any external site.

14. Changes to This Privacy Policy

jea77 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the Policy, jea77 will endeavour to notify registered players by email or via an in-platform notification prior to the change taking effect. The updated Policy will be published on this page with a revised effective date at the top.

Your continued use of the jea77 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any change to this Policy, you must stop using the Platform and may request account closure in accordance with the Terms and Conditions.

15. Contact and Data Rights Requests

For all privacy-related queries, data rights requests, or concerns about how jea77 handles your personal data, please contact our support team. All requests will be handled confidentially and responded to within a reasonable timeframe. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week.